Appointment Cancellation & Late Arrival
At James Bushell Hair, we value your time and the time of our team. To ensure a smooth and fair booking process for all clients, we kindly ask that you review the following policies:
Cancellation Policy
- We require a minimum of 24 hours’ notice if you wish to cancel or reschedule your appointment.
- Cancellations made with less than 24 hours’ notice, or failure to attend your appointment (no-shows), will result in the loss of 100% of the deposit paid.
- We understand that emergencies and unexpected situations may occur. In such cases, management reserves the right to use discretion.
Late cancellations or missed appointments affect both the salon and our stylists and may prevent other clients from securing a booking.
Late Arrival Policy
- Please aim to arrive on time for your appointment.
- If you arrive more than 15 minutes late, we may not be able to complete your service as planned, and you will forfeit your deposit in full.
This helps us ensure the best possible service for all clients and avoid delays to the day’s schedule.
Deposits
- A deposit is a part-payment made in advance to secure your appointment and the time set aside by your stylist.
- All new clients are required to pay a deposit, as well as clients booking long services, technical appointments, group bookings, or wedding hair services.
- Deposits range from 20% to 100% depending on the service and will be confirmed at the time of booking. Payment must be made in advance to secure your appointment.
By paying a deposit, you are agreeing to our cancellation and lateness policy. If you cancel late, fail to attend, or arrive more than 15 minutes late, your deposit will be forfeited.
This policy is legally enforceable under UK consumer law as a fair and reasonable charge for time and resources reserved on your behalf.
Quotations
- All quotations are provided following an in-person consultation with one of our stylists.
- Regretfully, we do not offer quotes via phone, email, or social media, as every client’s hair needs are unique and must be assessed in person.
Client Complaints
- We take pride in the quality of our work, and all services are guaranteed.
- If you are unhappy with the result of your service, please contact a salon manager on the day or within 48 hours of your appointment.
- We will arrange a correction appointment, following a consultation, to address your concerns.
- We aim to complete all corrections within 14 days of the original service.
Please note: Refunds are not offered.
Skin Testing
- Skin testing is required for all new colour clients.
- Existing clients must also be re-tested if they have not had a colour service within the last 6 months.
- Tests must be done at least 48 hours before your colour appointment, in line with our health & safety policy.
Client Confidentiality
We are committed to protecting your privacy. The information we collect is used to:
- Contact you about appointments
- Understand your hair and service history
- Maintain technical records for health & safety
- Inform you of promotions and salon updates
Under 16s
We regret that salon services are only available to clients aged 16 and over.
Pets
We are a dog-friendly salon, but ask that all dogs remain on a lead at all times while in the salon.
Payments
We accept:
- All major debit and credit cards
- Cash (in-salon)
Please note:
- American Express is not accepted in-salon
- American Express can be used for online bookings